U.S. RETURNS & EXCHANGES
TWIG pants accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 30 days of your order receipt. All refunds will be applied to the original payment method.
For more information, please contact our customer service department.
All Sale Merchandise is Final Sale.
No returns or exchanges.
Please contact customer service at 800-240-6718 to assist you with your exchange. We will place a new order and waive your Shipping and Handling (S&H) fees for the new merchandise. Return the original merchandise and upon receipt, a refund will be issued in the original form of payment.
HOW TO RETURN AN ITEM
U.S. Return Instructions
Our return process is convenient and easy. Included with each purchase invoice is a return form with a prepaid USPS return shipping label with a return delivery confirmation sticker.
1. To ensure accurate processing, please fill out the returns form included in the box of your original purchase. There is a section for return items and the reason for your return. Include this in your return package.
2. Using the prepaid USPS Merchandise Return label included in your original order:
- Fill out your name, address, order number and affix squarely onto the address side of your return package.
- There is a green colored "Delivery Confirmation" sticker attached to this instructions sheet. Remove this sticker and place it near your "Merchandise Return Label" on your return package.
- To ensure we receive your return properly, include your original order receipt inside your return package; indicating the item(s) and the reason for your return.
- Drop your package in a secure mailbox, give it to your postal carrier or take it to your local post office.
- Your package will be returned via U.S Priority Mail.
- The prepaid return label is optional. You are free to use your own return services at your discretion. We recommend you use a service that you can track and one that offers insurance.
U.S. Return Address
If you are not using the prepaid return label, make sure you send all online returns to:
TWIG pants, inc.
90 Hudson Street
New York, NY 10013
We recommend that you choose a shipping service that allows you to track your package and that you insure your package.